Tech

ICT

I have over 25 years of real world IT experience in both technical and managerial positions delivering successful, process driven systems to meet SLA targets. I have overseen a major refresh of the infrastructure estate successfully upgrading WAN, LAN and Core network as well as Active Directory upgrade, restructure and security review. I have a total of 37 recognised qualifications with 22 professional IT certificates and Prince 2. ICT Operations Manager delivering ICT services to 3,000 users across the UK at 200 locations. I manage 5 teams Service Desk, Infrastructure, Systems/Development, Service Delivery and regional engineers with 5 team leaders and 42 ICT personnel. I have introduced solid and automated procedures for starters, leavers and 'adds, moves and changes' driving down asset consumption and streamlining licence reconciliation. The benefits include increased security, accurate audit trail, ICT cost reduction, automation, streamlined KPI's and SLA's.